---
title: "Abbi Actions: verifiable AI actions | Abbiamo.ai"
description: "Abbi Actions are predefined operations an AI agent executes with a verifiable outcome: payment links, promises to pay and tickets, with an audit trail."
---

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Product C · Actions for AI agents

# Actions with verifiable outcomes.

Abbie · speaking

I generate the payment link and send it on the customer's channel.▍

[Explore the actions →](https://abbiamo.ai/en/abbi-actions#acciones) [Let's talk about your process](https://abbiamo.ai/en/abbi-actions#contacto)

01What it is

## Conversing is not the same as executing an operation.

Abbi Actions is the Abbiamo.ai catalog of predefined operations: repeatable, with permissions and with an outcome that can be verified. What must come out the same every time lives in an action, not in the conversation. Abbi Actions are defined once in the «Actions» console of Abbi Studio, which only Abbiamo.ai operates. The other consoles can restrict them, never expand them.

- Abbie
  
  ### Abbie executes them
  
  Within her degree of autonomy, action by action.
  
  [Meet Abbie →](https://abbiamo.ai/en/abbie)
- Caddie
  
  ### Caddie prepares them
  
  He gets the operation ready for the human agent to authorize.
  
  [Meet Caddie →](https://abbiamo.ai/en/caddie)
- Microapps
  
  ### Action or microapp
  
  An action is a catalog operation. A microapp is a custom application for when your tools fall short; an action can be delivered with a microapp.
  
  [See services →](https://abbiamo.ai/en#portafolio)
- Abbi Studio
  
  ### They live in Abbi Studio
  
  Each Abbi Action is defined once in the «Actions» console of Abbi Studio, the main platform.
  
  [See the «Actions» console →](https://abbiamo.ai/en/abbi-studio#consola-actions)

![Abbie, full-length](https://abbiamo.ai/hubfs/raw_assets/public/ABBIAMO/images/abbie-cuerpo-entero.jpg)

Abbie · Executing

Abbi Actions

02Actions in progress

## Every action, from start to outcome.

01 Trigger02 Permissions03 Execution04 Outcome

ACC-01

Generate a payment link

ACC-02

Record a promise to pay

ACC-03

Create a ticket

Action log

Illustrative examples. The names of real actions are published once their status is confirmed.

03Anatomy of an action

## Five parts, all traceable.

1. Part
   
   ### Trigger
   
   What starts it: a conversation, an event or a human agent who authorizes it.
2. Part
   
   ### Permissions
   
   Who can execute it and with what degree of autonomy.
3. Part
   
   ### Input data
   
   What information it needs and which authorized source it comes from.
4. Part
   
   ### Verifiable output
   
   What outcome it produces and how it is checked.
5. Part
   
   ### Record
   
   What is written in the system, with its rule and its source.

04Graduated autonomy

## Autonomy is earned, action by action.

Each action has its own level. Each higher level limits the one below, and autonomy grows as the results build confidence.

1. Level
   
   ### Suggests
   
   Abbie proposes the action and a human agent executes it.
2. Level
   
   ### Executes with confirmation
   
   Abbie executes after a confirmation.
3. Level
   
   ### Executes on its own
   
   Abbie executes within her mandate and leaves a record.

05Benefits

## Consistency, packaged.

The AIE agent decides when to invoke an action; the action defines what happens.

- Benefit
  
  ### The same outcome every time
  
  Given the same inputs, an action produces the same outcome and leaves a record.
- Benefit
  
  ### Verifiable outcome
  
  What is said to the customer matches what is saved in the system.
- Benefit
  
  ### Permissions and limits
  
  Who can execute it, with what degree of autonomy and with what limits on amount, term or executions.
- Benefit
  
  ### One catalog for Abbie and Caddie
  
  Abbie executes them; Caddie prepares them for the human agent to authorize.
- Benefit
  
  ### On top of what you already have
  
  They are carried out in your system, in a catalog microapp or in a mixed way.
- Benefit
  
  ### Evidence for auditing
  
  Every execution leaves its entry in the audit log.

06Proposed initial catalog

## Seven actions to get started.

Collections and support operations with an outcome that can be verified. Abbie executes them within her degree of autonomy; Caddie prepares them for the human agent to authorize. Each one is carried out in your system, in a microapp or in a mixed way.

- Payments
  
  ### Generate payment link
  
  Generates a payment link with the amount and reference from the authorized source, and sends it on the customer's channel. Limit: configured maximum amount; never asks for passwords, PINs, CVVs or tokens.
- Collections
  
  ### Record promise to pay
  
  Records in the system the date and amount the customer commits to pay, within the approved options. Limit: configured maximum term, no pressure and within permitted hours.
- Collections
  
  ### Generate agreement
  
  Generates the agreement with the approved conditions that apply to the case. Limit: it is not closed if a mandatory requirement is missing; an exception requires explicit, traceable authorization.
- Scheduling
  
  ### Schedule appointment
  
  Checks availability, schedules, confirms or reschedules the appointment and sends the confirmation. Limit: only time slots available in the system; the confirmed appointment is the one that gets recorded.
- Support
  
  ### Create ticket
  
  Creates the ticket with the context of the conversation and provides the tracking number. Limit: the status is reported from the system, not from memory.
- Documents
  
  ### Send document
  
  Sends the customer a document, such as a confirmation or an agreement, on the enabled channel. Limit: only current documents approved by the company.
- Identity
  
  ### Verify identity
  
  Checks the customer's identity against the authorized source before an operation that requires it. Limit: only the data the process needs; never passwords, PINs, CVVs or tokens.
- Development
  
  ### Custom action
  
  For what the catalog doesn't cover and your flow needs in order to close. It is quoted as development and can move into the catalog.
  
  [See custom microapps →](https://abbiamo.ai/en/services/microapps)

Proposed initial catalog. Each implementation confirms which actions are enabled; meanwhile, names and examples are illustrative.

07Illustrative example

## An action from the inside: record promise to pay.

This is what an action's contract looks like before it is enabled. Illustrative example: the real values are defined in each implementation.

Name

Record promise to pay (verb + object, unique in the catalog).

Trigger

A conversation in which the customer commits to pay, or a human agent who authorizes what Caddie prepared.

Valid inputs

Account reference, amount and committed date, taken from the authorized source and from the conversation.

Outputs

Status of the promise and record reference number.

Resolution

In the client's collections system, in a microapp or in a mixed way.

Acceptance test

The promise recorded in the system is the same one the customer heard.

On error

If an input is missing or invalid, the action is not executed and the behavior declared in the contract sheet applies.

Permission

Abbie executes it within her degree of autonomy; Caddie prepares it and the human agent authorizes it.

Configurable limits

Maximum term, amount and executions per contact. Anything that exceeds them is blocked and recorded.

Autonomy

It starts at «suggests» and never exceeds the maximum Abbiamo.ai allows for that action.

Log

Every execution, authorization, failure or block is recorded in the audit log with its evidence.

One action, one contract

An action without a complete contract sheet does not enter the catalog. Collections actions are reviewed against each market's regulations before going live.

Illustrative example. Available actions are confirmed in each implementation.

08Abbi Tasks

## Several actions, one business outcome.

Abbi Tasks are ordered combinations of Abbi Actions that deliver a complete outcome.

- Illustrative example
  
  ### A complete outcome
  
  Receive a patient's test results → record them in their file → notify the physician.
- Inside Abbi Studio
  
  ### Abbi Tasks
  
  Its own page: what it is and how it relates to Abbi Actions and Abbi Studio.
  
  [Meet Abbi Tasks →](https://abbiamo.ai/en/abbi-tasks)

09Fact sheet

## Fact sheet, the contract sheet of each action.

Every catalog action declares its contract before it is enabled.

Name

Verb + object, unique in the catalog; for example, «record promise to pay».

Valid inputs

The data it needs: amount, reference, email.

Outputs

What it returns: link, status, reference number.

Resolutions

Client system, catalog microapp or mixed, configured per action.

Acceptance test

The expected, verifiable outcome.

On error

What happens when the action fails or the input is invalid.

Permission

Who can execute it and at what degree of autonomy.

Configurable limits

Amount, term and executions per contact.

Maximum autonomy

The highest degree Abbiamo.ai allows for that action.

Log

The evidence that remains in the audit log.

Proposed initial catalog

Generate payment link · record promise to pay · generate agreement · schedule appointment · create ticket · send document · verify identity.

One action, one contract.

Microapps that handle payments or personal data follow the same data and compliance rules as the AIE agent: PCI DSS requirements for payments and each country's data protection regulations.

Available actions are confirmed in each implementation.

10Pricing

## Pricing, in one place.

The price, a calculator to estimate your month and what is quoted separately are on the pricing page.

- Pricing
  
  ### How much it costs
  
  The price of the agent and of usage, on a single page.
  
  [See pricing →](https://abbiamo.ai/en/pricing#como-se-cobra)
- Calculator
  
  ### Estimate your month
  
  Move the controls to match your operation's volume.
  
  [Calculate →](https://abbiamo.ai/en/pricing#ejemplo)
- Contact
  
  ### Request your quote
  
  Tell us about your process and we will connect you with the right partner.
  
  [Let's talk about your operations →](https://abbiamo.ai/en/contact)

11Cases by industry

## Abbi Actions in your industry, step by step.

Detailed cases with the situation, how it is resolved, the actions, the controls and the verifiable outcome. Illustrative examples.

- Industry
  
  ### Banking and financial services
  
  Collections, payment agreements and disputes.
  
  [See cases →](https://abbiamo.ai/en/industries#banca)
- Industry
  
  ### Insurance and healthcare
  
  Policies, claims, appointments and sensitive data.
  
  [See cases →](https://abbiamo.ai/en/industries#seguros)
- Industry
  
  ### Telecommunications, energy and mining
  
  Support, collections, activations, outage reports and field safety.
  
  [See cases →](https://abbiamo.ai/en/industries#telecomunicaciones)
- Industry
  
  ### Government and BPO
  
  Procedures, case numbers, quality and after-hours capacity.
  
  [See cases →](https://abbiamo.ai/en/industries#bpo)

12Inside Abbi Studio

## Abbi Studio, the main platform.

Abbi Studio is the main platform of Abbiamo.ai. Abbi Actions, Abbi Tasks and Abbi Flow live inside it; Abbie and Caddie, the AIE agents, are governed from it.

- Platform
  
  ### Abbi Studio
  
  Design the agent: prompt, context and rules. For Abbie, for your platform or for your human team.
  
  [Meet Abbi Studio →](https://abbiamo.ai/en/abbi-studio)
- Inside Abbi Studio
  
  ### Abbi Tasks
  
  Ordered combinations of Abbi Actions that deliver a complete outcome.
  
  [Meet Abbi Tasks →](https://abbiamo.ai/en/abbi-tasks)
- Inside Abbi Studio
  
  ### Abbi Flow
  
  Chains «Tasks» into a complete process, with conditions, detours and the point where a person steps in.
  
  [Meet Abbi Flow →](https://abbiamo.ai/en/abbi-flow)

—Keep exploring

## Products and services, one shared approach.

- AIE agent
  
  ### Abbie
  
  Talks with your customers. Acts in your systems.
  
  [Meet Abbie →](https://abbiamo.ai/en/abbie)
- AIE agent
  
  ### Caddie
  
  Caddie guides you. You decide, within the rules.
  
  [Meet Caddie →](https://abbiamo.ai/en/caddie)
- Platform
  
  ### Abbi Studio
  
  Design the agent: prompt, context and rules. For Abbie, for your platform or for your human team.
  
  [Meet Abbi Studio →](https://abbiamo.ai/en/abbi-studio)
- Inside Abbi Studio
  
  ### Abbi Tasks
  
  Ordered combinations of Abbi Actions that deliver a complete outcome.
  
  [Meet Abbi Tasks →](https://abbiamo.ai/en/abbi-tasks)
- Inside Abbi Studio
  
  ### Abbi Flow
  
  Chains «Tasks» into a complete process, with conditions, detours and the point where a person steps in.
  
  [Meet Abbi Flow →](https://abbiamo.ai/en/abbi-flow)
- Verifier
  
  ### Abbi PitWall
  
  Verifies, diagnoses and improves your agents in live operation.
  
  [Meet Abbi PitWall →](https://abbiamo.ai/en/abbi-pitwall)
- Services
  
  ### Microapps, consulting and implementation
  
  Design and rollout based on a diagnosis.
  
  [See services →](https://abbiamo.ai/en/services)

![](https://abbiamo.ai/hs-fs/hubfs/raw_assets/public/ABBIAMO/images/abbie-retrato.jpg?width=88&height=88&name=abbie-retrato.jpg)

## Tell us which operation must come out the same every time.

Tell us which process you want to improve.

[Let's talk about your operations →](https://abbiamo.ai/en/contact)

or write to us at [hola@abbiamo.ai](mailto:hola@abbiamo.ai)

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