---
title: Abbie, AI agent for service and collections | Abbiamo.ai
description: "Abbie is an enterprise AI agent who talks with your customers and acts in your systems: collections, support and scheduling, with every step recorded."
---

[Skip to content](https://abbiamo.ai/en/abbie#contenido) ![Abbie, AIE agent by Abbiamo.ai](https://abbiamo.ai/hubfs/raw_assets/public/ABBIAMO/images/abbie-retrato.jpg)

[![Abbiamo.ai](https://abbiamo.ai/hs-fs/hubfs/Abbiamo.ai/brand/logo-dark/abbiamo-ai-logo-dark-480.webp?width=224&height=36&name=abbiamo-ai-logo-dark-480.webp)](https://abbiamo.ai/en)

Menu

[Home](https://abbiamo.ai/en) [Abbie](https://abbiamo.ai/en/abbie) [Caddie](https://abbiamo.ai/en/caddie) [Abbi Studio](https://abbiamo.ai/en/abbi-studio) [Abbi PitWall](https://abbiamo.ai/en/abbi-pitwall) [Services](https://abbiamo.ai/en/services) [Solutions](https://abbiamo.ai/en/solutions) [Industries](https://abbiamo.ai/en/industries) [Contact](https://abbiamo.ai/en/contact)

[ESEspañol](https://abbiamo.ai/abbie)[ENEnglish](https://abbiamo.ai/en/abbie)[ITItaliano](https://abbiamo.ai/it/abbie)[PTPortuguês](https://abbiamo.ai/pt/abbie)

EN

Idioma · Language · Lingua

- [ESEspañol](https://abbiamo.ai/abbie)
- [ENEnglish](https://abbiamo.ai/en/abbie)
- [ITItaliano](https://abbiamo.ai/it/abbie)
- [PTPortuguês](https://abbiamo.ai/pt/abbie)

Product A · Enterprise AI agent (AIE agent)

# Talks with your customers. Acts in your systems.

Abbie · speaking

Hi, I'm Abbie, an enterprise AI agent: an AIE agent.▍

[Let's talk about your process →](https://abbiamo.ai/en/abbie#contacto) [See how she works](https://abbiamo.ai/en/abbie#como-trabaja)

01What she does

## Abbie doesn't just converse: she executes.

Abbie is the Abbiamo.ai AIE agent. She talks with a company's customers and acts in its systems to carry out business processes end to end, with expert judgment and a human touch, within the mandate the client gives her.

- Complete processes
  
  ### Resolves from start to finish
  
  Collections, support, customer service, scheduling and onboarding, 24 hours a day. The available processes depend on each implementation.
- Systems
  
  ### Checks and records in your systems
  
  Works on the connected systems you already have, not on a copy or on her memory. Abbie is not a system: she doesn't hold the truth of your business; she looks it up in your systems.
- Actions
  
  ### Executes Abbi Actions
  
  Predefined operations with a verifiable outcome, such as generating a payment link or creating a ticket.
  
  [Explore the actions →](https://abbiamo.ai/en/abbi-actions)
- Escalation
  
  ### Transfers to a person
  
  When the user asks, when she detects vulnerability or when the case exceeds her mandate, with the full context.
- Channels
  
  ### On the channels you already use
  
  Voice, WhatsApp, web chat, email, SMS and social media, depending on what each implementation enables.
- Traceability
  
  ### What she promises, she does
  
  What Abbie promises in the conversation is recorded in the system.

![Abbie, full-length](https://abbiamo.ai/hubfs/raw_assets/public/ABBIAMO/images/abbie-cuerpo-entero.jpg)

Abbie · In service

AIE agent

02How she works

## What she promises on the call, she does in the system.

01 Conversation02 Authorized source03 Action04 Record

CASO-0521

Collections · promise to pay

CASO-0522

Support · ticket

CASO-0523

Appointment scheduling

CASO-0524

Customer onboarding

CASO-0525

Customer service

CASO-0526

Escalation to a person

Abbie log

Illustrative example, not an existing deployment.

![Abbie, AIE agent by Abbiamo.ai](https://abbiamo.ai/hs-fs/hubfs/raw_assets/public/ABBIAMO/images/abbie-retrato.jpg?width=64&height=64&name=abbie-retrato.jpg) AbbieAIE agent

## Autonomous within her mandate. Transparent in the results.

Suggests

Confirms

Executes

She proposes the action and a human agent executes it.

Abbie · speaking

Autonomy is defined action by action.▍

03What it never does

## Locks that no level relaxes.

- Lock
  
  ### Hiding that it is AI
  
  She never poses as a human.
- Lock
  
  ### Stating without a source
  
  She only says what is in an authorized, current source.
- Lock
  
  ### Making up figures
  
  She does not make up, estimate or calculate prices, balances, rates, deadlines or offers.
  
  [Why Abbie does not make things up →](https://abbiamo.ai/en/technology#no-inventa)
- Lock
  
  ### Creating policies
  
  She does not create new options, conditions or policies.
- Lock
  
  ### Asking for credentials
  
  She never asks for passwords, PINs, CVVs or tokens.
- Lock
  
  ### Applying pressure
  
  She does not make contact outside permitted hours, and she does not pressure or threaten.
- Lock
  
  ### Switching languages
  
  She does not switch languages without the user's confirmation.
- Lock
  
  ### Learning on her own
  
  She improves only when a person approves a learning.
- Lock
  
  ### Deciding for your company
  
  She does not approve, deny or set conditions on credit, employment or access to services on her own: she informs, records and escalates. The decision belongs to your company and remains explainable from its source.
- Lock
  
  ### Faking emotions
  
  She does not fake emotions or make anyone believe she is a person.

04How she is governed

## Seven consoles in Abbi Studio, one auditable framework.

Abbie exercises her judgment within a framework the client defines. She is governed through configuration, not code.

1. Console
   
   ### Entity
   
   Who Abbie is for each client.
2. Console
   
   ### Training
   
   What she knows and what she can do.
3. Console
   
   ### Deployment
   
   What she has to achieve, with whom, where and when.
4. Console
   
   ### Evaluation
   
   What she achieved and what gets corrected, with human approval.
5. Console
   
   ### «Actions»
   
   Which operations exist and with what maximum limits.
   
   [See the seven consoles →](https://abbiamo.ai/en/abbi-studio#consolas)
6. Console
   
   ### «Tasks»
   
   Abbi Tasks combine published «Actions» into a sequence with a verifiable outcome; they are composed by Abbiamo.ai, partners and their clients.
   
   [Meet Abbi Tasks →](https://abbiamo.ai/en/abbi-tasks)
7. Console
   
   ### «Flow»
   
   Chains «Tasks» into a complete process, with conditions, detours and the point where a person steps in. A «Flow» never expands what its «Tasks» and «Actions» allow.
   
   [Meet Abbi Flow →](https://abbiamo.ai/en/abbi-flow)

05Benefits

## Speed with a human touch.

Abbie amplifies your team's capacity; she does not replace people. If you wish, we propose a program to reassign or train your team. She resolves processes end to end and leaves in your systems what she agreed with each customer.

- Benefit
  
  ### Processes resolved, not just answered
  
  She collects, serves, supports, schedules and guides onboarding from start to finish, 24 hours a day, in the processes each implementation enables.
- Benefit
  
  ### What she promises stays in the system
  
  She checks and records in the connected systems, not in a copy or in her memory.
- Benefit
  
  ### Autonomy that is earned
  
  She starts by suggesting and moves up action by action as the results build confidence.
- Benefit
  
  ### Results in data
  
  The Abbi Studio Evaluation console shows what she achieved and what was corrected, with human approval.
- Benefit
  
  ### Governance without code
  
  A business expert configures her in Abbi Studio, without touching the model.
  
  [Meet Abbi Studio →](https://abbiamo.ai/en/abbi-studio)
- Benefit
  
  ### Your team, for what requires a person
  
  She escalates with the full context, so no one has to repeat their case.

06Fact sheet

## Fact sheet, Abbie at a glance.

What Abbie is, what she works with and how she is governed.

Category

AIE agent (Cognitive Autonomous Intelligent Entity). To the end user she introduces herself as the artificial intelligence assistant of the company serving them.

Counterpart

The company's customers.

Engine

AbbiAI: orchestrates models, sources and tools according to the task.

Processes

Collections, support, customer service, scheduling and onboarding, depending on each implementation.

Contact channels

Voice, WhatsApp, web chat, email, SMS and social media, depending on what each implementation enables.

Languages

Neutral Latin American Spanish and US English. She does not switch languages without the user's confirmation.

Autonomy

Per action: suggests, executes with confirmation or executes on its own. Each higher level limits the one below.

Actions

Abbi Actions: predefined operations with a verifiable outcome.

Integration

The client's connected systems, a catalog microapp or a mixed approach.

Government

Abbi Studio: seven consoles (Entity, Training, Deployment, Evaluation, «Actions», «Tasks» and «Flow»). Through configuration, not code.

Escalation

To a person when the user asks, when she detects vulnerability or when the case exceeds her mandate.

Traceability

Every decision can be traced back to the rule or source that produced it.

Learning

Only when a person approves a learning.

Data

Minimization, encryption in transit and at rest, configurable retention and separation per client.

Deployment

Four data sovereignty levels, subject to technical and contractual evaluation.

Reference standards

Designed following ISO/IEC 42001 and the NIST AI Risk Management Framework, with the EU AI Act as a reference; PCI DSS requirements for payments and HIPAA safeguards for healthcare.

![Abbie, AIE agent by Abbiamo.ai](https://abbiamo.ai/hubfs/raw_assets/public/ABBIAMO/images/abbie-retrato.jpg)

Autonomous within her mandate.

Talks with your customers and acts in your systems. Transparent in the results.

Design sheet: the delivered capability is specified in each implementation.

07Who it's for

## An AIE agent for your operations, with a clear place for every person.

Abbie converses with your customers. Your team defines the mandate, supervises the results and handles what requires a person.

- Who decides
  
  ### Operations and collections management
  
  More service hours and more volume handled in the processes it chooses, 24 hours a day. Abbie amplifies the team's capacity and every result is visible in data.
- Who reviews
  
  ### Risk and compliance
  
  Explicit rules that no deployment relaxes. Every decision can be traced back to the rule or source that produced it.
- Who governs
  
  ### Business expert who configures
  
  Defines rules, sources, actions and degree of autonomy in the Abbi Studio consoles, through configuration, without touching the model.
- Who supervises
  
  ### Supervisor
  
  Launches and pauses deployments, scores conversations and approves learnings. Abbie improves only with that approval.
- Who receives
  
  ### The human agent
  
  Receives the cases that need a person, with the full context, so the customer doesn't have to repeat anything.
- Who converses
  
  ### Your customer
  
  Gets things resolved on the channel they already use, knows from the greeting that they are talking to an AI and, if they ask for something outside the mandate, Abbie follows the route you configured (a human agent or a rerouting process).

08A day with Abbie

## One conversation, from start to outcome.

Illustrative example: a customer has a pending payment and Abbie contacts her in a collections process. This is what each step looks like.

1. Step 1
   
   ### Introduces herself as AI
   
   «Hi, María. I'm Abbie, the company's artificial intelligence assistant». She names the specific situation, without generic formulas.
2. Step 2
   
   ### Checks the source
   
   She reviews the balance and the current options in the connected system. She does not calculate or estimate figures.
3. Step 3
   
   ### Offers approved options
   
   She acknowledges the difficulty and proposes alternatives from the deployment's menu. A firm, respectful tone, without pressure.
4. Step 4
   
   ### Executes the action
   
   She records the promise to pay and generates the payment link with Abbi Actions, at the configured degree of autonomy.
5. Step 5
   
   ### Leaves everything recorded
   
   What she agreed is saved in the system. The decision can be traced back to the rule or source that produced it.
6. Step 6
   
   ### Closes or escalates
   
   If she detects vulnerability or the case exceeds her mandate, she hands over to a person on the team with the full context.

Illustrative example, not an existing deployment. The available processes, channels and actions depend on each implementation.

09Seven skills

## The seven skills, applied to every conversation.

The emotional and the ethical are set in the entity and do not change per deployment. The cognitive and the linguistic are fine-tuned in each task.

- Skill
  
  ### Cognitive
  
  Understands, remembers and diagnoses each case, anchored in approved data.
- Skill
  
  ### Metacognitive
  
  Knows when she doesn't know: says so or escalates.
- Skill
  
  ### Linguistic
  
  Converses clearly, handles objections and steers toward the objective.
- Skill
  
  ### Creative
  
  Adapts the form and combines approved options. Never makes up the substance.
- Skill
  
  ### Emotional
  
  Functional empathy and self-control. Never fakes emotions or uses them to pressure.
- Skill
  
  ### Moral and ethical
  
  Explicit, auditable rules that no one relaxes.
- Skill
  
  ### Autonomous
  
  Decides the next step and executes with Abbi Actions, within her mandate.

The seven skills describe Abbie's design objective. Each one is configured, tested and measured in each implementation.

10Pricing

## Pricing, in one place.

The price, a calculator to estimate your month and what is quoted separately are on the pricing page.

- Pricing
  
  ### How much it costs
  
  The price of the agent and of usage, on a single page.
  
  [See pricing →](https://abbiamo.ai/en/pricing#como-se-cobra)
- Calculator
  
  ### Estimate your month
  
  Move the controls to match your operation's volume.
  
  [Calculate →](https://abbiamo.ai/en/pricing#ejemplo)
- Contact
  
  ### Request your quote
  
  Tell us about your process and we will connect you with the right partner.
  
  [Let's talk about your operations →](https://abbiamo.ai/en/contact)

11Cases by industry

## Abbie in your industry, step by step.

Detailed cases with the situation, how it is resolved, the actions, the controls and the verifiable outcome. Illustrative examples.

- Industry
  
  ### Banking and financial services
  
  Collections, payment agreements and disputes.
  
  [See cases →](https://abbiamo.ai/en/industries#banca)
- Industry
  
  ### Insurance and healthcare
  
  Policies, claims, appointments and sensitive data.
  
  [See cases →](https://abbiamo.ai/en/industries#seguros)
- Industry
  
  ### Telecommunications, energy and mining
  
  Support, collections, activations, outage reports and field safety.
  
  [See cases →](https://abbiamo.ai/en/industries#telecomunicaciones)
- Industry
  
  ### Government and BPO
  
  Procedures, case numbers, quality and after-hours capacity.
  
  [See cases →](https://abbiamo.ai/en/industries#bpo)

—Keep exploring

## Products and services, one shared approach.

- AIE agent
  
  ### Caddie
  
  Caddie guides you. You decide, within the rules.
  
  [Meet Caddie →](https://abbiamo.ai/en/caddie)
- Platform
  
  ### Abbi Studio
  
  Design the agent: prompt, context and rules. For Abbie, for your platform or for your human team.
  
  [Meet Abbi Studio →](https://abbiamo.ai/en/abbi-studio)
- Inside Abbi Studio
  
  ### Abbi Actions
  
  Predefined actions with verifiable outcomes.
  
  [Explore the actions →](https://abbiamo.ai/en/abbi-actions)
- Inside Abbi Studio
  
  ### Abbi Tasks
  
  Ordered combinations of Abbi Actions that deliver a complete outcome.
  
  [Meet Abbi Tasks →](https://abbiamo.ai/en/abbi-tasks)
- Inside Abbi Studio
  
  ### Abbi Flow
  
  Chains «Tasks» into a complete process, with conditions, detours and the point where a person steps in.
  
  [Meet Abbi Flow →](https://abbiamo.ai/en/abbi-flow)
- Verifier
  
  ### Abbi PitWall
  
  Verifies, diagnoses and improves your agents in live operation.
  
  [Meet Abbi PitWall →](https://abbiamo.ai/en/abbi-pitwall)
- Services
  
  ### Microapps, consulting and implementation
  
  Design and rollout based on a diagnosis.
  
  [See services →](https://abbiamo.ai/en/services)

![](https://abbiamo.ai/hs-fs/hubfs/raw_assets/public/ABBIAMO/images/abbie-retrato.jpg?width=88&height=88&name=abbie-retrato.jpg)

## Put Abbie to work in your process.

Tell us which process you want to improve.

[Let's talk about your operations →](https://abbiamo.ai/en/contact)

or write to us at [hola@abbiamo.ai](mailto:hola@abbiamo.ai)

[![Abbiamo.ai](https://abbiamo.ai/hs-fs/hubfs/Abbiamo.ai/brand/logo/abbiamo-ai-logo-480.webp?width=150&height=24&name=abbiamo-ai-logo-480.webp)](https://abbiamo.ai/)

Governed artificial intelligence, with judgment and under control.

- <https://www.linkedin.com/company/abbiamoai>
- <https://www.youtube.com/@abbiamoai>
- <https://www.instagram.com/abbiamoai>
- <https://www.facebook.com/profile.php?id=61595290656253>

Company

- [About us](https://abbiamo.ai/en/about-us)
- [Blog](https://abbiamo.ai/blog)
- [Pricing](https://abbiamo.ai/en/pricing)
- [FAQ](https://abbiamo.ai/en/faq)
- [Use cases](https://abbiamo.ai/en/use-cases)
- [Contact](https://abbiamo.ai/en/contact)

Legal

- [Legal information](https://abbiamo.ai/en/legal)
- [Privacy notice](https://abbiamo.ai/en/privacy-notice)
- [Terms and conditions](https://abbiamo.ai/en/terms-and-conditions)
- [Cookie policy](https://abbiamo.ai/en/cookie-policy)
- [Responsible use of AI](https://abbiamo.ai/en/responsible-use-of-ai)
- [Roles and responsibilities](https://abbiamo.ai/en/roles-and-responsibilities)
- [Privacy by design](https://abbiamo.ai/en/privacy-by-design)

Contact

- Contact[hello@abbiamo.ai](mailto:hello@abbiamo.ai)
- Partners[partner@abbiamo.ai](mailto:partner@abbiamo.ai)
- Legal and privacy[legal@abbiamo.ai](mailto:legal@abbiamo.ai)
- Information[info@abbiamo.ai](mailto:info@abbiamo.ai)
- Billing[facturacion@abbiamo.ai](mailto:facturacion@abbiamo.ai)
- Press and social media[social@abbiamo.ai](mailto:social@abbiamo.ai)

OfficePH Financial Park, Piso 34, Oficina 3404, Costa del Este, Panamá

© 2026 ABBIAMO TECNOLOGÍA, S.A. (Abbitec). Abbiamo.ai is a brand of ABBIAMO TECNOLOGÍA, S.A. All rights reserved.

```json
{
  "@context" : "https://schema.org",
  "@id" : "https://abbiamo.ai/#organization",
  "@type" : "Organization",
  "description" : "Abbiamo.ai diseña agentes de IA empresarial —agentes EIA— que responden solo con lo que pueden respaldar y actúan en los sistemas de cada empresa dentro de un mandato que la empresa define, siguiendo ISO/IEC 42001.",
  "email" : "info@abbiamo.ai",
  "knowsAbout" : [ "agentes de IA empresarial", "IA gobernada", "gobernanza de la IA", "ISO/IEC 42001", "NIST AI RMF", "Ley de IA de la UE", "soberanía de datos", "cobranza con IA", "IA para contact center" ],
  "logo" : "https://52100143.fs1.hubspotusercontent-na1.net/hubfs/52100143/Abbiamo.ai/brand/logo/abbiamo-ai-logo-480.webp",
  "name" : "Abbiamo.ai",
  "parentOrganization" : {
    "@type" : "Organization",
    "name" : "Abbitec (Abbiamo Tecnología)"
  },
  "sameAs" : [ "https://www.linkedin.com/company/abbiamoai", "https://www.youtube.com/@abbiamoai", "https://www.instagram.com/abbiamoai", "https://www.facebook.com/profile.php?id=61595290656253" ],
  "slogan" : "IA que rinde cuentas.",
  "url" : "https://abbiamo.ai/"
}
```