---
title: Frequently asked questions about AI agents | Abbiamo.ai
description: What an enterprise AI agent is, whether Abbie can make up an answer, which standards we follow, where your data lives and who gives you a quote.
---

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- [ESEspañol](https://abbiamo.ai/preguntas-frecuentes)
- [ENEnglish](https://abbiamo.ai/en/faq)
- [ITItaliano](https://abbiamo.ai/it/domande-frequenti)
- [PTPortuguês](https://abbiamo.ai/pt/perguntas-frequentes)

Frequently asked questions

# What people usually ask before getting started.

Abbie · speaking

What an AIE agent is and how Abbie and Caddie differ.▍

[Let's talk about your operations →](https://abbiamo.ai/en/contact) [See the questions](https://abbiamo.ai/en/faq#ocho-preguntas)

01The essentials

## Eight questions before getting started.

- Question
  
  ### What is an AIE agent?
  
  A Cognitive Autonomous Intelligent Entity: an AI agent that converses, checks your sources and acts within the mandate you define. It is not a system, an application or a process: it works with all three. Everything is defined, nothing is inferred.
  
  [Meet Abbie →](https://abbiamo.ai/en/abbie)
- Question
  
  ### Does Abbie replace my team?
  
  We take away tasks, not people: Abbie takes on the repetitive work and Caddie empowers your team. We propose a transition program to reassign or train people, measuring the time freed up. The decision about your staff is always yours.
  
  [Our principles →](https://abbiamo.ai/en/about-us#principios)
- Question
  
  ### How does Abbie avoid making things up?
  
  She answers only with your sources, in a fixed order, and records which one she used: databases, knowledge base, connected applications and, only by exception, authorized official websites when at least three agree. If there is no backing, she says so and follows the configured route: a human agent or a rerouting process.
  
  [Why Abbie does not make things up →](https://abbiamo.ai/en/technology#no-inventa)
- Question
  
  ### Which standards do you follow?
  
  ISO/IEC 42001, the NIST framework, the EU AI Act as a reference and each country's law. When several standards apply, we design to the most demanding one, and a compliance team monitors changes to them. We follow these standards and document it; we don't announce seals we don't have.
  
  [See the standards we follow →](https://abbiamo.ai/en/solutions/compliance)
- Question
  
  ### Where does my data live?
  
  At the sovereignty level your case requires, from the cloud to your premises. Four levels, with full isolation per client. Sensitive data travels only through private, encrypted channels, and memory is erased when you ask for it.
  
  [See the levels →](https://abbiamo.ai/en/solutions/data-sovereignty)
- Question
  
  ### Can I adapt it to my process?
  
  Yes: you define the rules, the sources and the process. It is configured in Abbi Studio with Abbi Actions, Abbi Tasks and Abbi Flow. If a system is missing, we solve it with a world-class application, a microapp or a microprocess.
  
  [Meet Abbi Studio →](https://abbiamo.ai/en/abbi-studio)
- Question
  
  ### Can it sell or advise on regulated products?
  
  It prepares the sale; whatever requires a license is done by your professional. Abbie qualifies, explains, quotes with approved prices and gathers documents. Recommending or closing a product that the law reserves for a licensed professional is done by your advisor, with Caddie at their side.
  
  [See sales →](https://abbiamo.ai/en/solutions#ventas)
- Question
  
  ### Who gives me a quote and how do I start?
  
  The partner serving your company. We start with a first complete process, before scaling: first Caddie guides and your team decides, then Abbie executes with confirmation, and autonomy grows if the data justify it.
  
  [See pricing →](https://abbiamo.ai/en/pricing)

02Product

## What it is and what it does.

- Question
  
  ### How do Abbie and Caddie differ?
  
  Abbie talks with the company's customers and executes within her mandate. Caddie works alongside the human agent: he guides, verifies and blocks critical steps; the human agent decides.
  
  [Meet Caddie →](https://abbiamo.ai/en/caddie)
- Question
  
  ### What are Abbi Actions?
  
  Predefined operations with a verifiable outcome, such as generating a payment link, recording a promise to pay or creating a ticket. Abbie executes them; Caddie prepares them for the human agent to authorize.
  
  [Explore the actions →](https://abbiamo.ai/en/abbi-actions)
- Question
  
  ### Does Abbi Studio work for agents that are not from Abbiamo?
  
  Yes: it delivers the prompt and the context for your platform.
  
  [Meet Abbi Studio →](https://abbiamo.ai/en/abbi-studio)
- Question
  
  ### Does PitWall replace my quality tools?
  
  No: it uses them as a source.
  
  [Meet Abbi PitWall →](https://abbiamo.ai/en/abbi-pitwall)
- Question
  
  ### What is AbbiAI?
  
  The engine behind the seven offers: it decides which model, which source and which tool to use for each task. It is not an additional offer.
  
  [See technology →](https://abbiamo.ai/en/technology#abbiai)
- Question
  
  ### Which channels and languages does it work in?
  
  Voice, WhatsApp, web chat, email, SMS and social media, depending on what each implementation enables. Currently in neutral Latin American Spanish and US English.

03Compliance and control

## AI that is accountable.

- Question
  
  ### Can I request the documentation?
  
  Yes. When a client requires it, we make the corresponding documentation available through the partner that serves them.
  
  [Request it →](https://abbiamo.ai/en/contact)
- Question
  
  ### Does the end customer know they are talking to an AI?
  
  Always. Abbie says she is artificial intelligence at the start of every conversation and whenever she is asked. If she can't resolve the case, she follows the route your company configured: a human agent or a rerouting process.
- Question
  
  ### What are AI hallucinations and how does Abbie avoid them?
  
  It is what the market calls the answers a language model makes up when it doesn't have the data. Abbie does not answer from the model's memory or from the open internet: she checks your authorized sources in a fixed order and, if she has no backing, she says so.
  
  [Read the article →](https://abbiamo.ai/blog/por-que-abbie-no-inventa)
- Question
  
  ### Can Abbie make up an answer?
  
  Not for what matters. A price, a balance, a rate, a deadline or a policy comes only from the sources your company authorizes. If she has no backing, she says so and follows the configured route: a human agent or a rerouting process. Every answer is recorded with its source.
  
  [Why Abbie does not make things up →](https://abbiamo.ai/en/technology#no-inventa)
- Question
  
  ### Who controls what Abbie does?
  
  Your company defines the mandate: rules, sources, actions and autonomy, action by action. Abbi Actions are published only by Abbiamo.ai, and your company can restrict them, never expand them.
- Question
  
  ### Can every decision be audited?
  
  Yes. Every decision is recorded and can be traced back to the rule or source that produced it.
- Question
  
  ### Does Abbie learn from my conversations?
  
  She does not learn on her own: she improves only when a person approves a learning, and that learning stays in your company's profile.

04Data and security

## Your data, under your control.

- Question
  
  ### Does my data train models for others?
  
  No. A client's data does not train models for anyone else or improve someone else's product without their explicit authorization.
- Question
  
  ### How is data protected?
  
  Minimization, encryption in transit and at rest, connector credentials that are encrypted and never visible, configurable retention and deletion, and separation per client.
- Question
  
  ### What does my company control and what does Abbiamo.ai protect?
  
  Responsibility is shared and explicit: it is clear what Abbiamo.ai protects and what your company controls, such as call recording, telephony and infrastructure.

05Implementation

## How you start and how you grow.

- Question
  
  ### Does an AIE agent replace my ERP or my CRM?
  
  No. An AIE agent is not a system: it checks and records in yours. If you are missing a system, your partner recommends a world-class application or we develop a microapp or a microprocess for you.
  
  [See services →](https://abbiamo.ai/en/services)
- Question
  
  ### Do I need to change my systems?
  
  No. Abbie and Caddie check and record in the systems you already have; when the system doesn't exist, a catalog microapp handles the action.
  
  [See integration →](https://abbiamo.ai/en/technology#integracion)
- Question
  
  ### How does autonomy grow?
  
  Action by action: it suggests, executes with confirmation or executes on its own, only when the results build confidence. For Caddie, «executes on its own» does not exist.
- Question
  
  ### Who governs Abbie day to day?
  
  A business expert, with the seven consoles of Abbi Studio —Entity, Training, Deployment, Evaluation, «Actions», «Tasks» and «Flow»—, through configuration, not code.
  
  [See the seven consoles →](https://abbiamo.ai/en/abbi-studio#consolas)

06Buying and partners

## How to buy Abbiamo.ai.

- Question
  
  ### Can I become a partner?
  
  Yes: distributors, corporate channels, telecommunications providers and BPOs can sell, integrate or operate Abbiamo.ai.
  
  [Become a partner →](https://abbiamo.ai/en/partners)

![](https://abbiamo.ai/hs-fs/hubfs/raw_assets/public/ABBIAMO/images/abbie-retrato.jpg?width=88&height=88&name=abbie-retrato.jpg)

## Do you have another question? Let's talk.

Your request goes to the partner assigned to your company.

[Let's talk about your operations →](https://abbiamo.ai/en/contact)

or write to us at [hola@abbiamo.ai](mailto:hola@abbiamo.ai)

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