---
title: "AI for energy and utilities: use cases | Abbiamo.ai"
description: "Enterprise AI agents in energy and utilities: use cases for Abbie, Caddie and Abbi Actions, who acts, under which rules and what is recorded."
---

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[ESEspañol](https://abbiamo.ai/industrias/energia)[ENEnglish](https://abbiamo.ai/en/industries/energy)[ITItaliano](https://abbiamo.ai/it/settori/energia)[PTPortuguês](https://abbiamo.ai/pt/setores/energia)

EN

Idioma · Language · Lingua

- [ESEspañol](https://abbiamo.ai/industrias/energia)
- [ENEnglish](https://abbiamo.ai/en/industries/energy)
- [ITItaliano](https://abbiamo.ai/it/settori/energia)
- [PTPortuguês](https://abbiamo.ai/pt/setores/energia)

Industries

# AI that is accountable, in energy and utilities.

Abbie · speaking

Bill disputes, payment agreements and outage reports with full traceability.▍

[Let's talk about your operations →](https://abbiamo.ai/en/contact) [See the cases](https://abbiamo.ai/en/industries/energy#casos)

01What the industry requires

## Three conditions for being able to operate.

Bill disputes, payment agreements and outage reports with full traceability.

- Condition
  
  ### Disputes with evidence
  
  Every bill dispute is recorded with its outcome.
- Condition
  
  ### Payment agreements with limits
  
  Amounts and terms within what the company configures.
- Condition
  
  ### Outage reports
  
  Every report with its ticket and its traceability.

02Use cases

## Who acts, under which rules and what gets recorded.

The actions come from the proposed initial Abbi Actions catalog; each implementation confirms which ones are enabled.

Energy and utilities

### Energy and utilities

Bill disputes, payment agreements and outage reports with full traceability.

Marco Each country's industry and data protection regulations, reviewed before every production deployment.

Caddie

#### Bill dispute

Situation

A customer disagrees with the amount on their bill.

How it is resolved

1. Caddie gathers the consumption history the human agent has access to.
2. He recommends the explanation with its source and the dispute procedure.
3. He prevents closing without recording the outcome of the dispute.

Abbi Actions

Create ticket · Send document

Controls

Distinguishes confirmed, pending confirmation and unavailable · Incomplete closings blocked

Verifiable outcome

Every dispute is recorded with its outcome.

Abbie

#### Payment agreement

Situation

A customer with a debt wants to pay in installments.

How it is resolved

1. Abbie verifies which approved agreements apply to the case.
2. She generates the agreement and sends the document.
3. If the case exceeds her mandate, she transfers to a person.

Abbi Actions

Generate agreement · Send document · Generate payment link

Controls

Approved conditions only · Amount and term limits configured by the company

Verifiable outcome

The agreement sent is the same one that was recorded.

Abbie

#### Outage report

Situation

A customer reports a supply outage.

How it is resolved

1. Abbie records the report with the necessary data.
2. She creates the ticket and provides the tracking number.
3. She reports the status from the system in every inquiry.

Abbi Actions

Create ticket

Controls

Minimal data · Escalation to a person when needed

Verifiable outcome

Every report has its ticket and its traceability.

Illustrative examples, not existing deployments. The actions, channels and systems in each case depend on the implementation.

03Agentic use cases

## Abbie converses and executes the action in your systems.

End-to-end processes from the agentic use case catalog, with the conversation, each action and the system where it is recorded. Illustrative conversations, not existing deployments; actions, channels and systems depend on each implementation.

- Case 03
  
  ### Collections with payment confirmation
  
  Collections
  
  [See the process →](https://abbiamo.ai/en/industries/energy#caso-03)
- Case 04
  
  ### Payment agreement with signature
  
  Collections
  
  [See the process →](https://abbiamo.ai/en/industries/energy#caso-04)
- Case 09
  
  ### Customer onboarding with a digital contract
  
  Onboarding
  
  [See the process →](https://abbiamo.ai/en/industries/energy#caso-09)
- Case 15
  
  ### Outage report and restoration notice
  
  Support
  
  [See the process →](https://abbiamo.ai/en/industries/energy#caso-15)
- Catalog
  
  ### The 20 cases
  
  Sales, collections, support, emergencies, logistics, appointments and more.
  
  [See the 20 cases →](https://abbiamo.ai/en/use-cases#casos)

Illustrative conversations, not existing deployments; actions, channels and systems depend on each implementation.

Case 03Collections

## Collections with payment confirmation

Applies to Banking · Telecom · Services · Credit retail

Illustrative conversation

1. AbbieI'm Abbie, an AI assistant. You have a balance of $1,280 due today. Shall I send you a payment link?
2. ClientYes, by WhatsApp.
3. AbbiePayment received. Your account is now up to date and I've sent you the receipt.

Hours permitted by regulation; no pressure; does not make up amounts.

What Abbie executes

| Step | Action | System | Outcome |
| --- | --- | --- | --- |
| 1 | Checks balance and due date | Collections system | Current balance |
| 2 | Verifies identity | CRM | Account holder verified |
| 3 | Generates payment link | Payment gateway | Link sent |
| 4 | Confirms the payment online | Payment gateway | Payment confirmed |
| 5 | Applies the payment to the account | ERP / core | Account up to date |
| 6 | Sends receipt | Email / messaging | Receipt delivered |

Before, without an agent

- The collector makes a promise; the payment is reconciled days later
- No confirmation to the customer
- Repeated calls to people who already paid

**6 actions**in 5 systems, executed and recorded by Abbie in a single contact [\[flujo\]](https://abbiamo.ai/casos-de-uso#fuentes)

**2.15×**service minutes per position compared with a human agent [\[1\]](https://abbiamo.ai/casos-de-uso#fuentes)

**−62 %**cost per service minute compared with a human agent [\[1\]](https://abbiamo.ai/casos-de-uso#fuentes)

[See the case in the catalog →](https://abbiamo.ai/en/use-cases#caso-03)

Case 04Collections

## Payment agreement with signature

Applies to Banking · Lending · Utilities

Illustrative conversation

1. ClientI can't pay it all this month.
2. AbbieI can offer you 3 payments of $2,100 under the approved conditions. Shall we make it formal?
3. AbbieI've sent you the agreement for signature. Once you sign, I'll schedule the payments and remind you of each date.

Outside her mandate, she hands over to a person; Caddie blocks incomplete closings.

What Abbie executes

| Step | Action | System | Outcome |
| --- | --- | --- | --- |
| 1 | Verifies approved conditions | Collections rules | Valid options |
| 2 | Offers only authorized options | Abbi Actions | Option accepted |
| 3 | Generates the agreement | Collections system | Agreement with reference number |
| 4 | Sends for electronic signature | Electronic signature | Agreement signed |
| 5 | Schedules the payments | Collections system | Schedule created |
| 6 | Sends reminders | Messaging | Notices scheduled |

Before, without an agent

- An advisor puts the agreement together by hand
- Signature in person or by email
- No reminders for each payment

**6 actions**in 5 systems, executed and recorded by Abbie in a single contact [\[flujo\]](https://abbiamo.ai/casos-de-uso#fuentes)

**80 %**of common cases resolved without human intervention (2029 projection) [\[3\]](https://abbiamo.ai/casos-de-uso#fuentes)

**−30 %**operating cost with agentic AI (2029 projection) [\[3\]](https://abbiamo.ai/casos-de-uso#fuentes)

[See the case in the catalog →](https://abbiamo.ai/en/use-cases#caso-04)

Case 09Onboarding

## Customer onboarding with a digital contract

Applies to Banking · Telecom · Energy · Fintech

Illustrative conversation

1. ClientI want to sign up for the 500 Mbps plan.
2. AbbieI need your ID and a proof of address. You can upload them here.
3. AbbieDocuments validated. I've sent you the contract; once you sign it, I'll schedule the installation.

Exceptions only with human authorization; Caddie blocks incomplete files.

What Abbie executes

| Step | Action | System | Outcome |
| --- | --- | --- | --- |
| 1 | Receives and validates documents | Identity validation | Complete file |
| 2 | Creates the customer | CRM | Customer registered |
| 3 | Generates the contract | Contract manager | Contract with reference number |
| 4 | Collects the signature | Electronic signature | Contract signed |
| 5 | Schedules the installation | Field schedule | Visit confirmed |
| 6 | Sends welcome message and contract | Email | Delivered |

Before, without an agent

- Documents by email or at a branch
- Double data entry in several systems
- Files returned for missing items

**6 actions**in 6 systems, executed and recorded by Abbie in a single contact [\[flujo\]](https://abbiamo.ai/casos-de-uso#fuentes)

**3.5×**hours of coverage: 168 h/week compared with 48 h for an 8 × 6 shift \[calculation\]

**$8.01 → $0.10**USD per contact: agent-assisted compared with self-service [\[2\]](https://abbiamo.ai/casos-de-uso#fuentes)

[See the case in the catalog →](https://abbiamo.ai/en/use-cases#caso-09)

Case 15Support

## Outage report and restoration notice

Applies to Energy · Water · Gas · Telecom

Illustrative conversation

1. ClientThere's no power on my street.
2. AbbieThere is an outage registered in your area. I'll add you to the report.
3. AbbieService was restored at 19:40. Do you have power at home now?

Reports only the times recorded in the system.

What Abbie executes

| Step | Action | System | Outcome |
| --- | --- | --- | --- |
| 1 | Locates the address | Commercial system | Area identified |
| 2 | Cross-checks against widespread outages | Incident system | Existing outage |
| 3 | Creates or links the report | Ticketing system | Reference number linked |
| 4 | Dispatches a crew if it is isolated | Field management | Crew assigned |
| 5 | Announces the restoration | SMS / voice | Customer notified |
| 6 | Confirms and closes | Ticketing system | Report closed |

Before, without an agent

- Thousands of calls about the same outage
- Duplicate reports
- The customer doesn't know when service will be restored

**6 actions**in 5 systems, executed and recorded by Abbie in a single contact [\[flujo\]](https://abbiamo.ai/casos-de-uso#fuentes)

**3.5×**hours of coverage: 168 h/week compared with 48 h for an 8 × 6 shift \[calculation\]

**2.15×**service minutes per position compared with a human agent [\[1\]](https://abbiamo.ai/casos-de-uso#fuentes)

[See the case in the catalog →](https://abbiamo.ai/en/use-cases#caso-15)

04Compliance by design

## Standards we follow for your industry.

We don't adapt to regulation afterwards; we build from it. We design the solution following these models and reference frameworks.

Industry

Each country's industry regulations, reviewed before every production deployment.

Payments

PCI DSS requirements for handling payment data.

AI management and risk

ISO/IEC 42001 and the NIST AI Risk Management Framework, with the EU AI Act as a reference.

Personal data protection

GDPR (European Union), LFPDPPP (Mexico), LGPD (Brazil), Law 1581 (Colombia), Law 81 (Panama) and the equivalent regulations of each country where we operate.

Review by market

Before every production deployment, the regulations applicable in the corresponding market are reviewed.

We follow these standards in building our products and services. When a client requires it, we make the corresponding documentation available.

05Which offer fits

## Start with one process, grow with data.

- Product A
  
  ### Abbie
  
  Talks with your customers and acts in your systems, within her mandate.
  
  [Meet Abbie →](https://abbiamo.ai/en/abbie)
- Product B
  
  ### Caddie
  
  Guides the human agent and blocks critical steps. The human agent decides.
  
  [Meet Caddie →](https://abbiamo.ai/en/caddie)
- Product C
  
  ### Abbi Actions
  
  Operations with a verifiable outcome and an audit log.
  
  [Explore the actions →](https://abbiamo.ai/en/abbi-actions)
- Service F
  
  ### Process consulting
  
  Diagnosis and a design ready to implement in your operations.
  
  [Let's design the process →](https://abbiamo.ai/en/services/process-consulting)

Illustrative cases, not existing deployments.

![](https://abbiamo.ai/hs-fs/hubfs/raw_assets/public/ABBIAMO/images/abbie-retrato.jpg?width=88&height=88&name=abbie-retrato.jpg)

## Tell us which process you want to improve.

Your request goes to the partner assigned to your company.

[Let's talk about your operations →](https://abbiamo.ai/en/contact)

or write to us at [hola@abbiamo.ai](mailto:hola@abbiamo.ai)

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