---
title: "AI for government: use cases | Abbiamo.ai"
description: "Enterprise AI agents in government: use cases for Abbie, Caddie and Abbi Actions, who acts, under which rules and what is recorded."
---

[Skip to content](https://abbiamo.ai/en/industries/government#contenido) ![Abbie, AIE agent by Abbiamo.ai](https://abbiamo.ai/hubfs/raw_assets/public/ABBIAMO/images/abbie-retrato.jpg)

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[ESEspañol](https://abbiamo.ai/industrias/gobierno)[ENEnglish](https://abbiamo.ai/en/industries/government)[ITItaliano](https://abbiamo.ai/it/settori/pubblica-amministrazione)[PTPortuguês](https://abbiamo.ai/pt/setores/governo)

EN

Idioma · Language · Lingua

- [ESEspañol](https://abbiamo.ai/industrias/gobierno)
- [ENEnglish](https://abbiamo.ai/en/industries/government)
- [ITItaliano](https://abbiamo.ai/it/settori/pubblica-amministrazione)
- [PTPortuguês](https://abbiamo.ai/pt/setores/governo)

Industries

# AI that is accountable, in government.

Abbie · speaking

Procedures, appointments and case-number follow-up with current official information and 24-hour service.▍

[Let's talk about your operations →](https://abbiamo.ai/en/contact) [See the cases](https://abbiamo.ai/en/industries/government#casos)

01What the industry requires

## Three conditions for being able to operate.

Procedures, appointments and case-number follow-up with current official information and 24-hour service.

- Condition
  
  ### Current official information
  
  Requirements and procedures only from official documents.
- Condition
  
  ### 24-hour service
  
  Appointments and case-number follow-up also after hours.
- Condition
  
  ### The right procedure
  
  Mandatory steps blocked in every procedure.

02Use cases

## Who acts, under which rules and what gets recorded.

The actions come from the proposed initial Abbi Actions catalog; each implementation confirms which ones are enabled.

Government

### Government

Procedures, appointments and case-number follow-up with current official information and 24-hour service.

Marco Transparency, data protection and citizen service regulations applicable to each institution.

Abbie

#### Scheduling for procedures

Situation

A person needs an appointment for an in-person procedure.

How it is resolved

1. Abbie reports the requirements from the current official documents.
2. She schedules the appointment and sends the confirmation with the documents to bring.

Abbi Actions

Schedule appointment · Send document

Controls

Current official information only · Identification as AI

Verifiable outcome

The confirmed appointment is the same one recorded in the institution's schedule.

Abbie

#### Case-number follow-up

Situation

A person asks about the status of a request.

How it is resolved

1. Abbie verifies the applicant's identity.
2. She checks the status in the institution's system and reports the next step.

Abbi Actions

Verify identity · Create ticket

Controls

Minimal data · Escalation to a person

Verifiable outcome

Every inquiry is recorded and auditable.

Caddie

#### Guided citizen service

Situation

Service staff must apply the correct procedure for each request.

How it is resolved

1. Caddie shows the current procedure and the next action.
2. He blocks progress if a mandatory requirement is missing.
3. He offers on-the-job training at the close of each interaction.

Abbi Actions

Send document · Create ticket

Controls

Mandatory steps blocked · Human quality review

Verifiable outcome

Every procedure meets its requirements before moving forward.

Illustrative examples, not existing deployments. The actions, channels and systems in each case depend on the implementation.

03Agentic use cases

## Abbie converses and executes the action in your systems.

End-to-end processes from the agentic use case catalog, with the conversation, each action and the system where it is recorded. Illustrative conversations, not existing deployments; actions, channels and systems depend on each implementation.

- Case 08
  
  ### Scheduling with reminders
  
  Appointments
  
  [See the process →](https://abbiamo.ai/en/industries/government#caso-08)
- Case 18
  
  ### Procedures and case-number follow-up
  
  Service
  
  [See the process →](https://abbiamo.ai/en/industries/government#caso-18)
- Catalog
  
  ### The 20 cases
  
  Sales, collections, support, emergencies, logistics, appointments and more.
  
  [See the 20 cases →](https://abbiamo.ai/en/use-cases#casos)

Illustrative conversations, not existing deployments; actions, channels and systems depend on each implementation.

Case 08Appointments

## Scheduling with reminders

Applies to Healthcare · Services · Dealerships · Government

Illustrative conversation

1. ClientI need an appointment with the dermatologist.
2. AbbieI have Thursday at 10:30 or Friday at 17:00. Which do you prefer?
3. AbbieBooked. I've sent you the calendar invitation and I'll remind you a day before.

Does not give diagnoses or medical advice.

What Abbie executes

| Step | Action | System | Outcome |
| --- | --- | --- | --- |
| 1 | Checks real availability | Scheduling | Open slots |
| 2 | Creates the appointment | Scheduling | Appointment recorded |
| 3 | Sends calendar invitation | Email | Invitation accepted |
| 4 | Sends requirements and preparation instructions | Email / messaging | Requirements delivered |
| 5 | Reminds and confirms | SMS / messaging | Attendance confirmed |
| 6 | Reschedules or releases the slot | Scheduling | Schedule updated |

Before, without an agent

- Phone line saturated during office hours
- Manual reminders
- Slots lost to no-shows

**6 actions**in 4 systems, executed and recorded by Abbie in a single contact [\[flujo\]](https://abbiamo.ai/casos-de-uso#fuentes)

**3.5×**hours of coverage: 168 h/week compared with 48 h for an 8 × 6 shift \[calculation\]

**−29 %**no-shows with automatic reminders [\[5\]](https://abbiamo.ai/casos-de-uso#fuentes)

[See the case in the catalog →](https://abbiamo.ai/en/use-cases#caso-08)

Case 18Service

## Procedures and case-number follow-up

Applies to Government · Universities · Notaries · Insurers

Illustrative conversation

1. ClientHow is my request 2026-4471 going?
2. AbbieIt is in document review; your proof of address is missing.
3. ClientI'll send it to you.
4. AbbieReceived and attached to your case number. I'll let you know when it moves forward.

Current official information only; always identifies herself as AI.

What Abbie executes

| Step | Action | System | Outcome |
| --- | --- | --- | --- |
| 1 | Verifies the applicant's identity | Registry / CRM | Applicant verified |
| 2 | Checks the case status | Procedures system | Current status |
| 3 | Receives missing documents | Digital file | Document attached |
| 4 | Schedules an appointment if required | Scheduling | Appointment confirmed |
| 5 | Notifies every status change | SMS / email | Citizen notified |
| 6 | Records the interaction | Procedures system | Interaction audited |

Before, without an agent

- A line or a call to find out the status
- Documents delivered at the counter
- No notice of changes

**6 actions**in 5 systems, executed and recorded by Abbie in a single contact [\[flujo\]](https://abbiamo.ai/casos-de-uso#fuentes)

**80 %**of common cases resolved without human intervention (2029 projection) [\[3\]](https://abbiamo.ai/casos-de-uso#fuentes)

**$8.01 → $0.10**USD per contact: agent-assisted compared with self-service [\[2\]](https://abbiamo.ai/casos-de-uso#fuentes)

[See the case in the catalog →](https://abbiamo.ai/en/use-cases#caso-18)

04Compliance by design

## Standards we follow for your industry.

We don't adapt to regulation afterwards; we build from it. We design the solution following these models and reference frameworks.

Public sector

Transparency, data protection and citizen service regulations applicable to each institution.

AI management and risk

ISO/IEC 42001 and the NIST AI Risk Management Framework, with the EU AI Act as a reference.

Personal data protection

GDPR (European Union), LFPDPPP (Mexico), LGPD (Brazil), Law 1581 (Colombia), Law 81 (Panama) and the equivalent regulations of each country where we operate.

Review by market

Before every production deployment, the regulations applicable in the corresponding market are reviewed.

We follow these standards in building our products and services. When a client requires it, we make the corresponding documentation available.

05Which offer fits

## Start with one process, grow with data.

- Product A
  
  ### Abbie
  
  Talks with your customers and acts in your systems, within her mandate.
  
  [Meet Abbie →](https://abbiamo.ai/en/abbie)
- Product B
  
  ### Caddie
  
  Guides the human agent and blocks critical steps. The human agent decides.
  
  [Meet Caddie →](https://abbiamo.ai/en/caddie)
- Product C
  
  ### Abbi Actions
  
  Operations with a verifiable outcome and an audit log.
  
  [Explore the actions →](https://abbiamo.ai/en/abbi-actions)
- Service F
  
  ### Process consulting
  
  Diagnosis and a design ready to implement in your operations.
  
  [Let's design the process →](https://abbiamo.ai/en/services/process-consulting)

Illustrative cases, not existing deployments.

![](https://abbiamo.ai/hs-fs/hubfs/raw_assets/public/ABBIAMO/images/abbie-retrato.jpg?width=88&height=88&name=abbie-retrato.jpg)

## Tell us which process you want to improve.

Your request goes to the partner assigned to your company.

[Let's talk about your operations →](https://abbiamo.ai/en/contact)

or write to us at [hola@abbiamo.ai](mailto:hola@abbiamo.ai)

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